Returns

Return and Exchange Policy

1. Return and Exchange Period:

Products Purchased through Redsea.com:

Customers can request a return or exchange purchased product within 7 days from the receipt date in the same condition and packaging of manufactured product.

2. Products Eligible for Return or Replacement:

Customers may return or replace any product purchased from Redsea showrooms or redsea.com, with the following exceptions:

Software and video games are neither refundable nor replaceable.
Electronic devices such as mobile phones, computers, gaming consoles, and routers can only be refunded or replaced if a non-software malfunction is detected. Products in their original factory packaging are exempt from this rule.
Cards, vouchers, and activatable data cards cannot be returned, exchanged, or replaced.
Printers, inks, fax machines, photocopiers, imported materials, and accessories can only be replaced or refunded if a malfunction is detected.
Products that have been used or installed are only eligible for return or replacement if a malfunction is detected.
Due to health reasons, certain devices (e.g., electric shavers, hair removal machines, headphones, or earpods) can only be returned if they malfunction.
Products with defects resulting from customer misuse (breakage, scratches, incorrect usage, tampering, etc.) are not eligible for return or replacement.
Products bought through installment programs can only be replaced with products of the same.
Products purchased with vouchers can only be replaced with items of the same value.

3. Return and Replacement Requirements:

For returns or replacements, customers must:

Provide the original invoice from redsea.com.
Return products with their original packaging, excluding products identified as malfunctioned.
Include all manuals, accessories, gifts, or promotions in their original condition.
In the case of bundled products, return the entire package intact.
A technical report from the service provider may be needed for the return or replacement.

4. Specific Return and Replacement Conditions:

If delivered via home delivery service, contact customer service at 8001279999 or support@redsea.com for collection arrangements. Charges for collection will vary based on distance and product weight, unless the return is due to a malfunction.

For online purchases, contact customer service for procedures.

Customer will pay the cost of returning/exchaning purchased products according to location and type of products.

Return or Refund Procedures:

If Redsea approves a return, refunds will be processed based on the payment method used. Returns for credit card purchases take 7-14 days, subject to bank policies.

Replacement Procedures:

If a replacement is approved, Redsea will arrange collection and delivery based on product availability and location. If an exact replacement isn't available, a product of similar value will be offered, and any price differences will be adjusted accordingly.

5. General Terms and Conditions:

Accepting a shipment from Redsea confirms the product's good condition. Signing the invoice in a Redsea showroom confirms product receipt in good condition. Redsea isn't responsible for delays or failures due to unforeseen events such as wars, natural disasters, or governmental actions.